All EU orders will be processed within 24 business hours. International orders will take up to 3 days to process. International/outside EU orders may be subject to government taxes and custom charges that are collected at the time of delivery and are separate from the charge by ulrike van der schroeff. I recommend checking with your local Post office to have an estimate on taxes and custom fees before placing an order. Customers will be contacted by e-mail if there is a problem with the order being processed on time.
Ulrike van der Schroeff will accept returns or exchanges for a full refund minus shipping under the following: